Uplevl Privacy Policy

Welcome to Uplevl ("we," "our," or "us"), a platform developed by DevBucket LLC to help small businesses automate marketing and grow through AI-powered tools. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you access or use our services through our website (uplevl.ai), mobile apps, and any related services (collectively, the "Services"). By using our Services, you agree to the practices outlined in this Privacy Policy.

1. Scope

This Privacy Policy applies to all users of Uplevl's Services, including customers, website visitors, and any individuals interacting with our platform. It covers information we collect directly, automatically, or through third-party services in relation to the use of Uplevl. This policy does not apply to customer-specific data submitted by end-users to businesses that use Uplevl; those businesses are responsible for their own privacy practices.

2. Information We Collect

2.1. Information You Provide

• Account Information. When you create an account, we collect your name, business name, email address, and other details you provide.
• Payment Information. For paid tiers, we collect billing and payment data through third-party services like Stripe. We do not store full credit card numbers ourselves.
• Uploaded Content. We collect and store the images, captions, and other media you upload through the platform for use with AI-powered marketing tools.
• Communications. We store correspondence sent to our support channels or through the platform.

2.2 Automatically Collected Information

• Device & Usage Data. We collect your IP address, browser type, OS, pages visited, timestamps, clickstream data, and performance metrics for analytics and diagnostics.
• Cookies and Similar Technologies. We use session and persistent cookies to improve functionality, store preferences, and gather analytics data.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Deliver features like the AI booking agent, image-to-post automation, and social content scheduling
• Manage accounts, process payments, and provide customer support
• Monitor platform usage for fraud prevention and diagnostics
• Send important service notifications and occasional marketing emails (opt-out available)
• Comply with legal obligations and enforce terms of service

4. Sharing and Disclosure of Information

We do not sell your personal data. We may share data under the following circumstances:

• Service Providers. With third-party vendors (e.g., hosting providers, payment processors, analytics tools) that support our operations
• Legal Requirements. When compelled by law or to protect legal rights, investigate violations, or address fraud
• Business Transfers. In connection with mergers, sales, or acquisitions
• With Your Consent. When you explicitly agree to share specific data (e.g., public testimonials)

5. Data Storage and Retention

Your data is securely stored on servers hosted by trusted providers. We retain personal data for as long as your account is active or as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Uploaded content used for social posts may be deleted at your request or upon account termination.

6. Data Security

We implement modern security practices to protect your data, including:

• Encrypted data transmission (HTTPS)
• Role-based access control for internal systems
• Regular vulnerability checks and updates

Despite our best efforts, no method of storage or transmission over the internet is 100% secure. You are responsible for safeguarding your account credentials.

7. International Data Transfers

Uplevl operates from the United States. By using our Services, you agree that your data may be transferred and stored in the U.S. or other countries where our service providers operate. We take steps to ensure such transfers comply with applicable data protection laws.

8. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

• Accessing or correcting personal information
• Requesting data deletion
• Objecting to data processing or marketing communications
• Exporting your data in a portable format

You can manage your preferences through your account settings or contact us for assistance.

9. Children's Privacy

Our Services are not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to have it removed.

10. Changes to This Policy

We may revise this Privacy Policy from time to time. When we make material changes, we will notify users by updating the date above, and potentially via email or platform alerts. Continued use of the Service after such updates constitutes your acceptance.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to:

Uplevl
5900 Balcones Drive, Suite 100
Austin, TX 78731
support@uplevl.ai